Customer Help
Popular Q&A. Security and Privacy.Track Your Package · Find a Missing Package. Sexfurniturehub is always here to assist.
Common purchase queries answered
Orders and Shipping
In-stock sex furniture orders ship within 24 hours of purchase. Not-in-stock sex furniture ships directly from our China factory within 3-5 days of purchase.
- In-Stock Sex Furniture: 2-5 Days Shipping time.
- Not In-Stock Sex Furniture: Free Shipping (7 – 15 Business Days) & Expedited Shipping (3 – 6 Business Days. More Detail, please check our Shipping Guide Page.
Yes. Usually, you will receive two emails for every purchase you make.
The first email will confirm that we have received your order and it’s being processed.
The second email will inform you that your order has been processed, shipped, and will include your order’s tracking code(s).
Just register on the My Account page. https://www.sexfurniturehub.com/my-account/
After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected] or Call us: +1 (212) 518-4308
But, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
AIRMAIL
Delivery speed: 7-15 days.
The delivery service is the local post office such as USPS. And It has a track number.
You can track the order status on: http://www.17track.net/ or your local post office website
UPS / DHL
Delivery speed: 3-6 days. Tracking website: http://www.dhl.com/ or https://www.ups.com
No, we won’t. Safe payment. Don’t worry about anything, make sure your information is only known to you, then it won’t be saved. See our Privacy Policy for details.
No, We do not charge any other fees. The price you see is the final price.
We support international shipping. We can ship to many countries and regions around the world, including North America, Europe, Asia, etc. Please refer to Shipping Guide for more details.
When the USA warehouse is out of stock, two packages may be sent separately. Absolute privacy package.
If you need to swap an item
Returns and Exchanges
If the products delivered to you are completely different from the one you order and we confirm that the error is on our part, We will send you the correct product or a full refund(if you don’t want we resent the correct item to you, we will full refund to you ).
Even though all items have been QC before shipment, the damage that occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Email [email protected] or Call us at +1 (212) 518-4308.
If you have any further questions or problems, please email us at [email protected] or Call us at +1 (212) 518-4308.
You can contact [email protected] or Call us at +1 (212) 518-4308.
Don’t worry, after receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected] or Call us: +1 (212) 518-4308.
But, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email or online chat.
Email: [email protected] or Call us: +1 (212) 518-4308.
Yes. please email us at [email protected] .